Return & Refund Policy

1. Eligibility for Refunds

Refunds are only eligible under the following conditions:

  • The product received is defective, damaged, or expired upon delivery.
  • The product delivered is incorrect or does not match the order placed.
  • The product is undelivered or lost in transit (as confirmed by the courier service).

Note:Change of mind is not a valid reason for refund.

2. Requesting a Refund

To request a refund, customers must:

  • Submit a refund request within 3 days of receiving the product.
  • Provide proof of purchase (order ID, receipt, etc.).
  • Submit clear photos or videos of the issue (damaged/incorrect items).

Please email your request to maturall868@gmail.comwith the subject line:
‘Refund Request – Order #[Your Order Number]’

3. Refund Processing Time

Once your request is received and approved:

  • The refund will be processed within 7–14 working days.
  • Refunds will be made via the original payment method only.
  • The actual credit reflection depends on your bank or payment provider.

4. Return of Products

In certain cases, we may request that the product be returned to us. If so:

  • Customers must return the product in its original condition and packaging.
  • Return shipping cost will be borne by Maturall International Sdn. Bhd. only if the fault lies with us (e.g. wrong or defective item).

5. Maturall Return/Refund Policy

Maturall will only accept refund or return within 14 days from the invoice date.

All requested return/refund will take at least 2 days for inspection.

The Customer is required to send back the affected Product(s) to us via a reliable courier service company to our Maturall’s warehouse at the following address:

Maturall International Sdn Bhd
No.87 (2nd Floor), Jalan Iconic Point,
14100 Simpang Ampat, Pulau Pinang,
Malaysia.

The Customer shall be responsible for the risks and condition of the Product to be returned until it reaches us at our warehouse. Maturall will not be liable for any loss or damage to the Product prior to the Product being received by us. The Customers are advised to pack safely the Product to prevent any loss or damage to the Product or its box or its original packaging.

6. Non-Refundable Situations

Refunds will not be issued for:

  • Items that have been used, damaged due to mishandling, or altered by the customer.
  • Failure to provide sufficient evidence for the refund request.
  • Delay in request beyond the refund window (after 14 days of receipt).

7. Contact Us

If you have questions or need assistance, please contact our support team:

  • Email: maturall868@gmail.com
  • Address: No.87 (2nd Floor), Jalan Iconic Point, 14100 Simpang Ampat, Pulau Pinang
  • Website: https://maturall.com